Please be aware that some retailers take longer than others to process a purchase/order. If it has been over 10 business days since you’ve made an online purchase and you believe a donation through Givevia was not generated that should have been, first ensure none of the following conditions apply to you.

If none of these conditions apply to your purchase, please fill out the form below and we would be happy to work with the retailer to investigate. (Investigation of transaction inquiries can take up to 30 days.)

Has it been at least 10 days since your order date?

Yes No